• Support infrastructure across 5 healthcare sites and ~180 users using UniFi, Netgear managed PoE switches, Palo Alto firewalls, Cat6 cabling, patch panels, and rack-based network hardware to maintain site connectivity and operational uptime.
• Designed and deployed the network for admin and executive buildings through switch selection, port density planning, wall jack mapping, faceplate planning, AP placement, and structured cabling layouts for new environment buildouts.
• Built a resilient backup network across all 5 sites using managed switching, segmented cabling paths, and failover-ready physical infrastructure to strengthen continuity during outages and circuit disruption.
• Provisioned a new 18-user building with 5 switches, 4 access points, patch panels, rack connectivity, and full port activation, delivering production-ready network infrastructure for immediate occupancy.
• Installed and terminated patch panels, patch cables, feed runs, and endpoint drops, while also supporting Palo Alto firewall configuration and updating technical documentation to improve network support accuracy.

• Completed a 320-device Dell deployment in a solo environment, reimaging and rolling out systems across multiple departments with minimal hand-holding and tight turnaround demands.
• Accelerated imaging throughput by running up to 10 systems concurrently using PXE imaging, deployment automation, and a virtual keyboard workflow to reduce manual input during rebuilds.
• Owned the full deployment lifecycle, covering system prep, OS reimaging, device configuration, validation, and department-level rollout coordination across a live healthcare environment.
• Standardized workstation readiness through repeatable imaging and provisioning steps, improving consistency across deployed endpoints and reducing post-deployment remediation.
• Supported enterprise endpoint refresh efforts with a focus on device deployment, systems provisioning, troubleshooting, and large-scale rollout execution aligned to infrastructure support needs.

• Resolved ~80 tickets per week across hardware repair, OS issues, data recovery, and system rebuilds, sustaining high-volume technical support in a repair-focused environment.
• Built up to 8 custom systems per day while performing diagnostics, part replacement, and software remediation to keep workstation turnaround fast and consistent.
• Automated device onboarding with PowerShell scripts that handled registration, application installs, and provisioning workflows for school MSP client environments.
• Streamlined mass deployment by automating Chromebook MDM enrollment, reducing manual setup time and improving readiness for managed education endpoints.
• Performed backups, migrations, hardware swaps, and rebuilds across varied endpoint types, strengthening experience in deployment support, endpoint administration, and infrastructure troubleshooting.

• Helped complete a campus-wide Cisco wireless and switching upgrade nearly 2 years ahead of schedule, deploying thousands of access points and switches across academic and operational environments.
• Provisioned, programmed, and replaced Cisco switches and APs using enterprise deployment standards to expand coverage, retire legacy hardware, and stabilize network performance.
• Built out communications rooms with feed switches, fiber runs, copper cabling, patch panels, racks, and cross-connects, strengthening core and access-layer infrastructure across campus.
• Resolved 60–70 tickets weekly and supported after-hours outages, restoring connectivity for professors, staff, and students in live production environments.
• Directed 3 student technicians during deployments, infrastructure installs, and support work, increasing rollout speed and improving field execution consistency.

• Supported restaurant technology across live production environments, maintaining POS systems, kiosks, digital menu boards, routers, switches, WiFi, and network-connected peripherals to reduce operational downtime.
• Diagnosed and resolved hardware, firmware, and network connectivity issues across front-of-house and back-of-house systems, restoring service for business-critical store operations.
• Maintained local infrastructure including switches, routers, cabling, and on-site systems, strengthening device uptime and improving reliability across connected operational technology.

Cisco Routing and Switching
Cisco APs
SSIDs
VLANs
Trunking
STP
VPNs
Palo Alto Firewalls
UniFi
Netgear Managed PoE Switching
Ubiquiti Point-to-Multipoint
Cisco Prime
Cisco DNA Center